AITI · AI TELEPHONE INTERVIEWING ON-PREM AI

Telephone surveys without operators

Your surveys are run entirely by AI. Pre-trained agents conduct the survey you define and bring back results in minutes. All inside your organisation, with data and phone numbers never leaving it.

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LIVE · SAMPLE CALL00:00

VOC AGENTHello, I'm calling about our satisfaction survey. Do you have a few minutes?

RESPONDENTYes, sure.

VOC AGENTHow would you rate our service on a scale from 0 to 10?

RESPONDENTI'd say eight. Delivery was a bit late.

VOC AGENTThank you. Recorded: score 8, topic: delivery time.

What is AITI?

AI-led phone interviews, end to end

AITI (AI-assisted Telephone Interviewing) reimagines classic CATI with AI. The interviews are conducted by trained AI agents, not human operators.

You define the survey; the agents call respondents, ask the questions, record the answers and send the data into the VoC platform.

Use cases

Customer satisfaction and NPS studies
Post-sale and post-service follow-up calls
Brand and market research
Public opinion and voter research
Employee and field-crew interviews

How It Works

From setup to report in six steps

1. Form definition

The survey is defined with an MQL-based script: questions, flow, skip logic and quotas.

2. Scalable parallel fieldwork

Many calls run at the same time; fieldwork scales up or down as needed.

3. AI interview

Pre-trained AI agents call respondents and run the survey as a natural conversation.

4. Review and AI analysis

Interviews are reviewed; answers are coded and open-ended responses analysed with AI.

5. Reporting in VoC

Data flows into VoC dashboards; charts and reports are ready within minutes.

6. Export

Export the results in the format you need.

The Voice of the VoC Agent

Listen: two voices, endless options

Play one of the sample voices.

Tuba

Female voiceWarm · fluent

A friendly, fluent interviewer tone; ideal for satisfaction and follow-up calls.

Kaan

Male voiceDeep · reassuring

A deep, reassuring narrator tone; suited to formal and institutional studies.

We train the voice you want

You are not limited to ready-made voices. We can train new voices to fit your survey, audience and brand.

GenderTone and emotionPerceived ageSpeaking paceAccentYour own brand voice

On-Prem AI

AI that runs inside your own walls

AITI can be deployed fully on-premise. Survey data, phone numbers and calls stay inside your organisation.

Data never leaves your organisation
Phone numbers are never shared with third parties
Calls are placed from inside your organisation
AI models run on your own infrastructure

YOUR NETWORK

Survey data and answers

Phone numbers and respondent lists

VoC Agent (AI models)

Your telephony / PBX

No data leaves for an external cloud

Live Quota Tracking

Watch fieldwork unfold in real time

As calls run in parallel, quotas fill instantly. You see which groups are complete and which are still waiting.

Sample campaign simulation

Female · 18-340 / 100

Female · 35+0 / 100

Male · 18-340 / 100

Male · 35+0 / 100

Total: 0 / 400 · This simulation is illustrative.

Compared with CATI

The same survey, at a different speed

	CATI	AITI
Interviewer	Human operator	Trained AI agent
Fieldwork time	Hours / days	Minutes
Parallel calls	Limited by operator count	Scalable
Interviewer bias	Possible	None

Benefits

Why AITI?

No operators needed

No call centre to set up, no shifts to plan, no agents to train.

Speed

Fieldwork drops from days to minutes, with many calls running in parallel.

Consistency

Every respondent gets the same question in the same tone, with no interviewer bias.

Scalability

The same setup serves a small pilot or a large-scale study.

Integrated with VoC

Results sit on one platform with your other channels (CATI, CAWI, IVR, WhatsApp).

On-Prem AI

Runs on your own infrastructure; data and phone numbers never leave.

See AITI on your own survey

Let's define your survey together and see results within minutes.